The spread of the COVID-19 coronavirus continues to dominate the news, with major implications for public health and the NHS. e markets. As you would expect, we are monitoring developments closely from a business perspective, but we have also put in place sensible measures to ensure that Kidd & Spoor are well prepared.
We wanted to reassure you that in respect of the spread of COVID-19 outbreak we are focused on the health and welfare of both our clients and staff and our ability to continue to support clients in all scenarios.
A robust approach to risk management and operational effectiveness is integral to our business and so we have been prepared for abnormal events for some time through a comprehensive Business Continuity Plan. Our BCP plan identifies the requirements that would be needed for the business to function under a wide range of scenarios and it is kept under constant review. These scenarios include natural disasters, acts of terrorism, data breaches, power and transport failures and major sickness outbreaks such as pandemics.
Our staff have the ability to work from home if required and can remotely access our systems within a secure IT environment. We are also able to redirect work phone lines to employee mobile phones.
The health, safety and well-being of our staff and clients is of paramount importance to us. We are therefore closely monitoring and implementing official guidelines from the Government and health organisations in respect of COVID-19
We have required any staff who have travelled recently to a list of high-risk countries within the previous 14 days to work from home for 14 days as a precautionary measure.
We have asked staff to reduce business travel to a minimum. We recognise that many clients will also want to minimise their travel and face-to-face contact during this period and therefore we can facilitate meetings by telephone, we believe that this is the best practice.
If you need to make payments to Kidd & Spoor, then please consider transferring funds by electronic payments (BACS) or over the telephone by card payment rather than by sending cheques. The fee earner or member of the team will be able to provide you with the details. This approach will help mitigate potential disruption to the postal services.
In the meantime, we want to reassure you that we are taking sensible precautions to minimise the potential impact of coronavirus on our clients and staff while ensuring it is business as usual during this uncertain time.